All our stoves are shipped using the pallet network. Once your stove is collected from us the delivering company will call you to arrange delivery. Our contract with the haulers is for kerbside deliveries. This means they are not obliged to move the stove onto your property but will assist if possible.
We recommend that on the day of delivery you make two people available for lifting the stove into your property. The products will be delivered on a tail lift vehicle with a pallet truck so they may be able to assist you on flat level ground for instance moving into a garage.
If you are not in on the day of delivery the haulers will leave a card with a number for you to contact them and arrange redelivery. They will only attempt redelivery once and then the stove will be returned to us.
If you require a shipping quotation rate for an area outside of the UK please contact us
Unfortunately our haulers are only able to provide you with a 4 hour delivery slot. We understand that you have to make special arrangements to be at home and will endeavour to make delivery fit in with your requirements
Please contact us prior to ordering if you have any specific requirements.
In the unlikely event of an item being faulty we will arrange the collection of the faulty item to return to base here at Vesta IronWorks. If you order an item but change your mind once you receive it then Vesta IronWorks reserves the right to charge a restocking fee (this may be deducted from your refund) if no faults are found with the unit.
We recommend that any items returned by our customers are insured for damage as we cannot accept damaged goods. If you have ordered too many flue systems than you need then we will gladly accept them returned to us unused and in the original packaging for a full refund.
Please note: We operate a booking in system. Should you need to return an item please contact us either by telephone on 01704 821095 or by using our contact form here on the website. We will provide you with a 6 digit pin number that should be applied to your parcel. This will enable our warehouse to process your refund within 24 hours. Returns that are sent back-to-base without a pin number may be delayed from being processed by up to 10 working days.